Refund policy
At Eliane, we are committed to delivering high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to assist you.
Returns
We accept return requests within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused, undamaged, and in its original condition
- All original packaging, accessories, tags, manuals, and invoice must be included
- The item should not show signs of wear, misuse, or tampering
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products
- Products damaged due to improper use or handling
- Items returned without original packaging or accessories
- Final sale or clearance items (if applicable)
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/videos of the product and packaging
- Unboxing video (recommended for faster resolution)
After verification, we will arrange a replacement or refund, depending on the situation.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable unless the issue was caused by us
Order Cancellation
Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests may not be accepted.
Return Shipping
In some cases, customers may be required to ship the item back to us. Our support team will provide complete return instructions.
Contact Us
For any return, refund, or exchange queries, please contact us:
Email: motormodsenterprises@gmail.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM