Shipping policy

At Eliane, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and ship your orders.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location:

Standard Shipping: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may be affected by external factors such as weather conditions, courier delays, or high order volumes.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value. We may offer free shipping promotions on selected products or minimum order values.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking details so you can monitor your shipment in real time.

Delayed or Lost Packages

While we work with trusted courier partners, delays may occasionally occur. If your package is significantly delayed or lost, please contact our support team, and we will assist you as quickly as possible.

Incorrect Address

Customers are responsible for providing accurate shipping information. Eliane is not responsible for orders delivered to incorrectly entered addresses.